Dedicated Service Delivery Manager – assigned to your business

Our Service Delivery offering ensures that one of our experienced Service Delivery Managers is assigned to your business to focus on your IT.

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Speak to one of our IT experts: 0333 323 2141

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Please complete your details in our simple form and an expert from the Frontline team will be in touch to discuss your business needs.

Dedicated Support Contact

Let your Frontline Service Delivery Manager take on the job of managing your Frontline service experience.

We apply our Connected Delivery service methodology approach – based on the ITIL framework with additional expertise from our experience delivering mission critical application integrations and hosting for decades.

Your dedicated Service Delivery Manager will be assigned to your account, meeting with your internal teams to agree SLAs, review levels of service and support resolution statistics.

For customers who require that little bit more reassurance from their IT support, take away any worry by having a dedicated Frontline Service Delivery Manager.

Enhanced IT support

For customers who need an enhanced IT support experience, Frontline offers a Dedicated Service Delivery Manager – giving you one point of contact who is assigned to your IT environment.

Your Dedicated Service Delivery Manager ensures all critical service activities and processes are coordinated, and is on hand for you to directly contact when you need them.

Ensure your IT has the highest support possible, with our Service Delivery Manager – on hand to focus on your business.

Experience Return on Integration

  • IT issues resolved quickly
  • Dedicated escalation contact
  • Get the most from your IT
  • Complete visibility of your support

Dedicated Service Delivery Manager

Frontline’s Service Delivery team operates within a service management framework that we call Connected Delivery – where we follow best practice ITIL standards to ensure that you have complete visibility of Frontline operations combined with your own IT support activities.

This ensures all critical service activities and processes are coordinated and delivered in line with your service agreements.

Our one-point-of-contact Service Delivery Manager ensures you have a more personal and focused relationship when it comes to the delivery of your support services. Frontline’s commitment to proactive management of issues before they occur, combined with regular service reviews, mean that your IT is in safe hands and will have a dedicated sponsor within Frontline.

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Features

  • Delivered to ITIL framework guidelines for service delivery and transition
  • Documented escalation processes and communications routes
  • Access to a dedicated Service Delivery Manager who knows your business and IT
  • Regular service review meetings to review issues, procedures and activities
  • Continual Service Improvement commitment to ensure we deliver better services to you
  • Single point of contact within Frontline

Benefits

  • Get IT issues resolved quickly when you need support most
  • Work with the same contact within Frontline who knows and understands your business and IT environment
  • Ensure you always get the most from your IT with higher uptime and increase productivity
  • Complete visibility over your entire IT support
  • Enhanced relationship between you and Frontline for increased customer satisfaction

Our Infrastructure

We deliver on-premise application integration, hosted services from our own UK datacentre and public cloud services through our software partnerships.

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Proven Methodology

We believe in creating connections. Our connected development methodology delivers connected ERP solutions and cloud services; integrated at all levels of your business and IT.

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