Dedicated Support Contact
Let your Frontline Service Delivery Manager take on the job of managing your Frontline service experience.
We apply our Connected Delivery service methodology approach – based on the ITIL framework with additional expertise from our experience delivering mission critical application integrations and hosting for decades.
Your dedicated Service Delivery Manager will be assigned to your account, meeting with your internal teams to agree SLAs, review levels of service and support resolution statistics.
For customers who require that little bit more reassurance from their IT support, take away any worry by having a dedicated Frontline Service Delivery Manager.
Enhanced IT support
For customers who need an enhanced IT support experience, Frontline offers a Dedicated Service Delivery Manager – giving you one point of contact who is assigned to your IT environment.
Your Dedicated Service Delivery Manager ensures all critical service activities and processes are coordinated, and is on hand for you to directly contact when you need them.
Ensure your IT has the highest support possible, with our Service Delivery Manager – on hand to focus on your business.
Experience Return on Integration
- IT issues resolved quickly
- Dedicated escalation contact
- Get the most from your IT
- Complete visibility of your support
Dedicated Service Delivery Manager
Frontline’s Service Delivery team operates within a service management framework that we call Connected Delivery – where we follow best practice ITIL standards to ensure that you have complete visibility of Frontline operations combined with your own IT support activities.
This ensures all critical service activities and processes are coordinated and delivered in line with your service agreements.
Our one-point-of-contact Service Delivery Manager ensures you have a more personal and focused relationship when it comes to the delivery of your support services. Frontline’s commitment to proactive management of issues before they occur, combined with regular service reviews, mean that your IT is in safe hands and will have a dedicated sponsor within Frontline.Discuss with us
- Delivered to ITIL framework guidelines for service delivery and transition
- Documented escalation processes and communications routes
- Access to a dedicated Service Delivery Manager who knows your business and IT
- Regular service review meetings to review issues, procedures and activities
- Continual Service Improvement commitment to ensure we deliver better services to you
- Single point of contact within Frontline
- Get IT issues resolved quickly when you need support most
- Work with the same contact within Frontline who knows and understands your business and IT environment
- Ensure you always get the most from your IT with higher uptime and increase productivity
- Complete visibility over your entire IT support
- Enhanced relationship between you and Frontline for increased customer satisfaction
We deliver on-premise application integration, hosted services from our own UK datacentre and public cloud services through our software partnerships.Find out more
We believe in creating connections. Our connected development methodology delivers connected ERP solutions and cloud services; integrated at all levels of your business and IT.Find out more