Microsoft Teams

Accomplish more with intelligent collaboration

Microsoft Teams delivers your organisation an easy to integrate collaboration tool that works seamlessly to build an inclusive workplace for your workforce. Frontline can help simplify customer engagement workflows and ignite collaboration across your organisation.  Microsoft Teams boosts employee engagement, improves productivity, reduces costs and empowers your employees to be more flexible. Operating from anywhere, supporting a diverse workforce across languages, abilities and technical skillsets, it builds in protection against data loss, reduces the risk of malicious file sharing and regulates access whilst delivering a powerful tool for seamless remote working.

Why Teams?
• It contains all of the tools to allow remote collaboration – not just the ability to host meetings
• It contains bots, automated workflows and data integration which saves on development time to build out solutions
• It’s secure, prevents data loss and stops users from opening malicious files keeping your organisation safer
• No information silos or missed communications
• Meet, chat, call and collaborate all in one place

Some of the challenges that our customers face…

Pentagon

The Challenge

The Big Switch off

What will happen to my business when the public phone network is switched off in December 2027

The Solution

Preparing for the future and uptime

  • IP based solutions are available from Frontline that can be tailored to meet your business needs
  • Driving digital transformation throughout your business, Frontline offers a future-proof set of products for voice and cloud solutions

The Challenge

Not all requirements are the same, one size fits all solutions won’t cater for all the needs to a business

The Solution

Consultative Approach

Frontline will perform a full survey of the business requirements. These will look at the complexity of the current phone system usage and consider: –

  • Contact/Call Centres
  • Reception switchboards
  • Fire/Burglar Alarm requirements
  • Loan working/Remote Working
  • Tannoy/Announcements
  • ……..

The Challenge

There are so many options to choose from in moving to a Teams phone system

The Solution

Selecting the right options for you

Frontline combines working directly with Microsoft alongside integrating industry partners offerings to provide tailored solutions to meet your business needs

  • Choose from Microsoft Calling Plans, Operator Connect Plans or Direct routing dependent upon your requirements
  • Choice of multiple vendors and device types to provide fixed, desk based or mobile devices that interface seamlessly with the Teams application
  • Integrate with most building systems to ensure continued peace of mind and security

Features & Benefits

Unified Solution

  • Access Calls, Instant Messages and Meetings all in the same Microsoft Teams application
  • Calls can be made from Teams, Outlook or your mobile phone
  • Share resources and Office Applications files within calls and meetings
  • Unify contacts and calendars across all devices and mediums
  • Monitoring of system performance and identification of issues is simple utilising call analytics and inbuilt dashboards

Access Anywhere

  • One phone number for all devices, computer, mobile, tablet and desk phones.
  • Add people or groups to an existing call and record conversations for easy record keeping or sharing with collogues who can’t attend
  • Allow people to join via an external conference number where they may not be able to join via teams
  • Large choice of devices designed specifically to integrate with teams

Ease of Use

  • Teams Admin centre makes adding, modifying and removing, numbers, groups and queues simple and can accessed via a simple self service user interface
  • Standard features including, transfer, park, hold (with music of choice), group call pickup, hunt groups, auto attendants and call queues
  • More complex requirements can easily be accommodated such as contact centre management with our Direct Routing packages and can connect to most contact centre software solutions

Device Choice

Frontline has been working with a number of providers to offer a wide choice of devices to replace traditional telephone system hardware

  • Switchboard
  • Desk Phone
  • Mobile Devices
  • Shared Workspace (Factory Floor/Warehouse)
  • Meeting room and conference facilities

Book a free no obligation chat to discuss your SAP Business One goals

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Common Questions

Is Teams Voice as reliable as other telephony solutions?

Yes, Microsoft has developed Teams Phone to have all the functionality and reliability of a traditional PBX phone system without the upfront investment in hardware, to demonstrate their commitment to quality, they offer a 99.99% uptime SLA for Microsoft Teams Calling Plans, Phone System and Audio Conferencing.

How easily can Teams Voice be setup?

Microsoft Teams can be set up to meet varying degrees of complexity to meet the needs of the user. Frontline will guide you through every step of the deployment through consultation making the migration as easy and pain free as possible.

Is Teams Voice suitable for a small business?

Absolutely, Teams Voice offers core and advanced calling capabilities to help you collaborate and stay connected no matter the size of your business and can be expanded to meet growth over time. Depending on the size of your business and your specific requirements, Frontline have a wide range of options designed to meet your needs.

Client Testimonial

“Our previous hosted solutions of SAP Business One have been beset with performance issues, notably when a high intensity workload by one user had to be run during peak hours. This had a detrimental impact on our other users and caused serious disruption to our day-to-day operations.

The Frontline Cirrus for SAP Business One solution delivers guaranteed and protected performance for all users, allowing us to run our business safe in the knowledge that we can perform any task we need, at any time of the day, and without having to consider the impact on our business performance.”

Tim Murrow

Managing Director, BIL Group

Discover how Hybrid Cloud solutions can transform your business

Speak to one of our team today to find out more.