Deliver exceptional customer experiences
Working with partner 8×8, Frontline provides both Unified Communications as a Service (UCaaS), which includes VoIP phone service, Audio and Video Conferencing, Messaging and Clients – and Contact Centre as a Service (CCaaS) which assures access to a dedicated point of contact for support, assistance with moves/add/changes and updating user configurations.
CCaS features enable your teams to operate and manage inbound and outbound telephone calls seamlessly, whilst delivering voicemail, automated responses and call forwarding. Features include call recording, workforce engagement management, real time journey analytics and more advanced call flows.
The solution is a single cloud platform with advanced telephony and contact centre capabilities for Microsoft Teams, allowing your managers and supervisors to stay ahead of customer expectations with complete voice and digital channel support.