Microsoft Teams - Frontline Consultancy and Business Services Ltd

Microsoft Teams delivers your organisation an easy to integrate collaboration tool that works seamlessly to build an inclusive workplace for your workforce. Frontline can help simplify customer engagement workflows and ignite collaboration across your organisation. Microsoft Teams boosts employee engagement, improves productivity, reduces costs and empowers your employees to be more flexible. Operating from anywhere, supporting a diverse workforce across languages, abilities and technical skillsets, it builds in protection against data loss, reduces the risk of malicious file sharing and regulates access whilst delivering a powerful tool for seamless remote working.

Why Teams?
• It contains all of the tools to allow remote collaboration – not just the ability to host meetings
• It contains bots, automated workflows and data integration which saves on development time to build out solutions
• It’s secure, prevents data loss and stops users from opening malicious files keeping your organisation safer
• No information silos or missed communications
• Meet, chat, call and collaborate all in one place

Features and benefits

The ability to record meetings and create transcripts

Rich file collaboration in the Office desktop apps

Additional application integrations

Advanced IT and security controls

Chat messages and search

Telephony options for PSTN calling

Built-in online meetings and audio and video calling for individuals and groups, with a duration of up to 60 minutes per meeting or call.

Ability to communicate and collaborate inside and outside your organisation, backed by a highly secure, global infrastructure from Microsoft.

Deliver exceptional customer experiences

Working with partner 8×8, Frontline provides both Unified Communications as a Service (UCaaS), which includes VoIP phone service, Audio and Video Conferencing, Messaging and Clients – and Contact Centre as a Service (CCaaS) which assures access to a dedicated point of contact for support, assistance with moves/add/changes and updating user configurations.

CCaS features enable your teams to operate and manage inbound and outbound telephone calls seamlessly, whilst delivering voicemail, automated responses and call forwarding. Features include call recording, workforce engagement management, real time journey analytics and more advanced call flows.

The solution is a single cloud platform with advanced telephony and contact centre capabilities for Microsoft Teams, allowing your managers and supervisors to stay ahead of customer expectations with complete voice and digital channel support.

We work with leading technology partners

Empower your workforce with Microsoft Teams

Get in Touch