Microsoft Teams
Accomplish more with intelligent collaboration
Some of the challenges that our customers face…
Features & Benefits
Unified Solution
- Access Calls, Instant Messages and Meetings all in the same Microsoft Teams application
- Calls can be made from Teams, Outlook or your mobile phone
- Share resources and Office Applications files within calls and meetings
- Unify contacts and calendars across all devices and mediums
- Monitoring of system performance and identification of issues is simple utilising call analytics and inbuilt dashboards
Access Anywhere
- One phone number for all devices, computer, mobile, tablet and desk phones.
- Add people or groups to an existing call and record conversations for easy record keeping or sharing with collogues who can’t attend
- Allow people to join via an external conference number where they may not be able to join via teams
- Large choice of devices designed specifically to integrate with teams
Ease of Use
- Teams Admin centre makes adding, modifying and removing, numbers, groups and queues simple and can accessed via a simple self service user interface
- Standard features including, transfer, park, hold (with music of choice), group call pickup, hunt groups, auto attendants and call queues
- More complex requirements can easily be accommodated such as contact centre management with our Direct Routing packages and can connect to most contact centre software solutions
Device Choice
Frontline has been working with a number of providers to offer a wide choice of devices to replace traditional telephone system hardware
- Switchboard
- Desk Phone
- Mobile Devices
- Shared Workspace (Factory Floor/Warehouse)
- Meeting room and conference facilities
Common Questions
Is Teams Voice as reliable as other telephony solutions?
Yes, Microsoft has developed Teams Phone to have all the functionality and reliability of a traditional PBX phone system without the upfront investment in hardware, to demonstrate their commitment to quality, they offer a 99.99% uptime SLA for Microsoft Teams Calling Plans, Phone System and Audio Conferencing.
How easily can Teams Voice be setup?
Microsoft Teams can be set up to meet varying degrees of complexity to meet the needs of the user. Frontline will guide you through every step of the deployment through consultation making the migration as easy and pain free as possible.
Is Teams Voice suitable for a small business?
Absolutely, Teams Voice offers core and advanced calling capabilities to help you collaborate and stay connected no matter the size of your business and can be expanded to meet growth over time. Depending on the size of your business and your specific requirements, Frontline have a wide range of options designed to meet your needs.
Client Testimonial
“Our previous hosted solutions of SAP Business One have been beset with performance issues, notably when a high intensity workload by one user had to be run during peak hours. This had a detrimental impact on our other users and caused serious disruption to our day-to-day operations.
The Frontline Cirrus for SAP Business One solution delivers guaranteed and protected performance for all users, allowing us to run our business safe in the knowledge that we can perform any task we need, at any time of the day, and without having to consider the impact on our business performance.”
Managing Director, BIL Group
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