Services designed to provide ultimate peace of mind and total management of your entire IT environment
A robust hosting solution designed to meet the needs of businesses where security, performance and availability are critical.
Some of the challenges that our customers face…
Features & Benefits
Frontline Managed Service Provision
- Frontline Mobile Customer Portal – Access anywhere to the Frontline customer portal provides a fast and simple way for you to open and track any tickets for your Managed Server service
- Ticket Prioritisation and Service Level Agreements – All incidents once logged will be triaged and allocated a priority against measures that reflect the impact upon the ongoing business operations of the customer, these are backed with service level agreements for response and resolution times
- Reduced Risk to your business – Reduce your IT infrastructure risk through well-managed changes and ensure on-going compliance, offering greater level of security and peace of mind, as well as compliance for cyber insurance, regulatory and legislative requirements
- Removes the burden of IT and technology issues – Allowing you to focus on your business, your customers and your day-to-day activity
- Detailed Service Descriptions – Each service highlighted is backed up with a detailed service description that can be provided upon request
Managed IBM i
Hardware and software monitoring – Hardware and Software remote monitoring of your IBM i environment. This is fully customisable for whatever hardware is allocated and the alerting levels and notification thresholds. This service works with all hosting and procurement models
Operating System Maintenance – providing operating system maintenance on the IBM i endpoint. Maintenance includes investigation & troubleshooting for standard operating system features & standard built-in applications
Operating System Support – support for the IBM i operating system and HMC including Assistance with configuration tasks, VIOS, LPARs and performance investigation and recommendations
Hardware Warranty Support – for customer owned or dedicated equipment, Frontline will raise a hardware call with the end point vendor and manage any rectification activities
Managed Server
- Simple and Cost Effective
- Reduce the excessive management overheads associated with day-to-day IT provision
- Allow a team of experts to efficiently manage your server environment
- Frontline Customer Portal
- Access to the Frontline customer portal provides a fast and simple way for you to open and track any tickets for your Managed Server service
- Maximum efficiency – Remote Monitoring and Monitoring Tools
- Frontline support technicians are equipped with remote access to your listed servers. This gives them enhanced troubleshooting capabilities, which in turn helps to reduce potential down time and improve end user productivity
- Security focused
- Keep your Server environment secure and current with the latest operating system and application updates
- Endpoint security, antivirus protection, patching of vulnerabilities and outdated software
Managed Backup
- Backup of data – ensuring a safe copy of all your important data in a separate location, ready to restore according to your disaster recovery plan
- Automated monitoring of your scheduled back-ups – to ensure that all the agreed policies and retention periods are adhered to. When failure occurs our in-house team of professionals will work quickly to resolve the issues
- Simple and Cost Effective – Reduce the excessive management overheads associated with day-to-day back-up management
- Managed Restore of Data – back-up and restore at Virtual Machine, file or service levels following a security incident, accidental deletion, or corruption
- Vendor Liaison – Vendor support and escalation maintenance is active
- Additional Data Retention – plans tailored to cater for specific retention periods can be created to meet all needs
Advanced Real-Time Monitoring
- Powered by Dark Trace – state of the art technology intelligently employs a combination of machine learning, Artificial Intelligence (AI) and security expertise
- Network visualisation and behavioural analysis – monitors traffic in and out of your network and learns the standard behaviour and processes that occur within your infrastructure daily
- Real time alerts – show potential malicious activity when anything deviates from baselined normal behaviour
- Expert analysis and advice – activity deemed to carry a high severity will be communicated and advice provided on what remediation activity is required
- Monthly Service Report – The report will summarise unusual activity across the network, as well as making recommendations towards possible remediation
Managed Disaster Recovery
Frontline Managed Disaster Recovery provides customers with full protection from disasters impacting their virtual server environment.
All management and support processes are audited, comply to ISO 27001 standards and where access and support are provided, all interaction is fully recorded to ensure full audit trail and visibility of each interaction.
- Custom disaster recovery solution based on customer requirements.
- Full disaster recovery protection for all your virtual environments.
- Continuous, proactive health monitoring helps safeguard business-critical infrastructure, protecting revenues, customer loyalty and brand reputation.
- Low RPOs & RTOs.
- Protection period of up to 24hrs.
- Recovery of any file or folder database that’s saved within the protection period.
UK and European Based, Fully Managed Data Servers
Our Data centers
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- All ISO 27001 and Cyber Essentials Plus compliant
- Tier 3+ data centre
- Carrier-neutral Connectivity
- Cooling and Humidity design complying with ASHRAE A1
- Redundant power with independent A and B feeds to each cabinet
- Access Control, CCTV and fire suppression
- 24/7 Remote Hands Access
Backup and recovery options to meet needs and budget with near-time recovery point objectives
Flexible Hosting Options
- Private Cloud utilising Frontline Managed Infrastructure
- Public Cloud (Azure, AWS and IBM cloud)
- Power VS and Power VS Private
- On-premises
- Hybrid – providing ultimate flexibility including off-site secondary infrastructure to complement existing on-premise infrastructure
- Co-locate your existing infrastructure
Common Questions
It is cheaper to host myself in my own server room
On the face of it on-premise hosting look the lowest cost option but is not in many cases the most cost effective or risk free.
Keeping highly skilled server engineers on hand to react to any issues can be an expensive commodity, with Frontline Hosting, that cost is included in the service provided and the highly skilled team can be focused on delivering additional value to your organisation and customers.
By moving your environment into the Frontline Data Centre, you also get piece of mind that the infrastructure will work, will be responsive and is protected behind an industry leading security layer, using the best of breed technologies such as Fortinet and Darktrace to exceed what most organizations can afford and support on site.
I already have a team that manages my Power System infrastructure, why should I choose Frontline to provide services
Frontlines IBM Power team can work alongside your team to enhance and bolster your existing capabilities.
As our IBM i Power Systems support offering is tailored to your needs, by selecting the specific service products and service levels, we deliver demonstratable value for money and a quick return on your investment.
In addition, our wider team has skills in Wintel, AIX, Public Cloud and Microsoft 365 which can be fully integrated into the service to provide an expert resource that helps remove the traditional knowledge gaps between technologies, reducing risk and cost whilst improving security and performance.
I am only looking for a partner to provide a secondary managed data center facility. Can you help with this.
Of course, we are very conscious that IBM Power system is the core of your business operations and as such you want to maintain control of your primary environment.
Frontline can work with your team to design and implement a fully redundant back up and disaster recovery solution, that dovetails with your primary environment.
We can also provide any support to your team, be that as an expert resolver group, cover for absence or out-of-hours support at the fraction of the cost of staffing up internal effort.
Client Testimonial
“When we had a potentially significant performance issue on a large Central Government contract, Frontline worked directly with our Application Layer vendor, based in Australia and IBM lab Services in America to triage, diagnose, resolve and implement a fix in the application. Working all hours to compensate for the time differences, we were able to rectify the issue before it affected the delivery of the contract”.
Civica Assessments
Discover how Hybrid Cloud solutions can transform your business
Speak to one of our team today to find out more.
