IT Support & Managed Services

• Simple and Cost Effective – Reduce the excessive management overheads associated with day-to-day IT provision
• Industry Experience – Allow a team of experts to efficiently manage your server environment
• Frontline Mobile Customer Portal – Access anywhere to the Frontline customer portal provides a fast and simple way for you to open and track any tickets for your Managed Server service
• Maximum efficiency using Remote Monitoring and Monitoring Tools – Frontline support technicians are equipped with remote access to your listed servers
• Security focused – Keep your Server environment secure and current with the latest operating system and application updates, antivirus protection, patching of vulnerabilities and outdated software

• Simple and Cost Effective – Reduce the excessive management overheads associated with day-to-day IT provision, by incorporating a standardised and predictable cost model for endpoint support
• Expert Technical Team – enabled with industry leading tools and technology, to efficiently manage your desktop estate.
• Frontline Mobile Customer Portal – Access anywhere to the Frontline customer portal provides a fast and simple way for you to open and track any tickets for your Managed Desktop service
• Maximum efficiency – Remote Monitoring and Monitoring Tools
• Standardised environment – helps to streamline incident response, allowing for more effective resolution of customer issues
• User Management – Remotely provision new users and deploy business applications to user devices much faster
• Security focused – Keep your desktop environment secure and current with the latest operating system and application updates from Microsoft, as well as for supplier approved 3rd party applications

• Managed Network Device – provides proactive switch support, including configuration changes, full management of patches and upgrades for a network switch device​
• Remote access to your managed network device – enabling enhanced troubleshooting capabilities, which in turn helps to reduce potential down time and improve end user productivity​
• 24-hour automated monitoring of your network environment –  supported by a team of security focused experts, providing a rapid response and ensuring minimal risk of business disruption​
• Vendor Liaison – Vendor supported bug-fix process and escalation including raising a hardware call with the endpoint hardware vendor where hardware maintenance is active ​
• Backup – Automated weekly backups of policies and configurations of your supported Network devices

• Managed Firewall Device – provides proactive firewall support, including configuration changes?, site to site VPN’s, full management of patches and upgrades for a firewall device by accredited professionals​
• Remote access to your managed devices – enabling enhanced troubleshooting capabilities, which in turn helps to reduce potential down time and improve end user productivity​
• 24 hour automated monitoring of your network environment – supported by a team of security focused experts, providing a rapid response and ensuring minimal risk of business disruption​
• Vendor Liaison – Vendor supported bug-fix process and escalation including raising a hardware call with the endpoint hardware vendor where hardware maintenance is active ​
• Backup – Automated weekly backups of policy’s and configurations of your supported Network devices​
• Resilience – High availability options with multiple firewalls and additional content filtering can be added to this service as additional options

• Managed Wireless access points and controller – provides proactive support, including configuration changes, full management of patches and upgrades for your wireless network including applying best practice configurations​
• Remote access to your managed wireless device – enabling enhanced troubleshooting capabilities, which in turn helps to reduce potential down time and improve end user productivity​
• 24 hour automated monitoring of your wireless network environment – supported by a team of security focused experts, providing a rapid response and ensuring minimal risk of business disruption​​
• Backup – Automated weekly backups of policy’s and configurations of your supported Network devices

• Correlate and normalise all monitored security incidents –  alongside unusual, unexpected, or suspicious network activity on the infrastructure
• Reduced Risk – Review and categorise risk ahead of being reported, leading to reduced service disruption
• Reduced Exposure – Reduction in attack vector through improved security posture and defensive techniques being employed. Identification of at-risk services and systems with early identification of system issues. Lower exposure of sensitive, confidential, or personal information
• Proactive Response – Awareness of an issue in a controlled manner – enabling you to remediate under change management processes
• Alignment to industry recognised information security accreditations such as ISO 27001 or Cyber Essentials / Cyber Essentials +

Backup of data – ensuring a safe copy of all your important data in a separate location

Automated monitoring of your scheduled back-ups – to ensure that all the agreed policies and retention periods are adhered to

Managed Restore of Data – back-up and restore at Virtual Machine, file or service levels

Additional Data Retention – plans tailored to cater for specific retention periods can be created to meet all needs

• Frontline Managed Disaster Recovery provides customers with full protection from disasters impacting their virtual server environment – all management and support processes are audited, complying to ISO 27001 standards and where access and support are provided, all interaction is fully recorded to ensure full audit trail and visibility of each interaction
• Full disaster recovery protection for all your virtual environments
• Continuous, proactive health monitoring helps safeguard business-critical infrastructure, protecting revenues, customer loyalty and brand reputation
• Low Recovery Point and Recovery Time Objectives
• Protection period of up to 24hrs
• Recovery of any file, folder or database that’s saved within the protection period