Microsoft is currently experiencing a widespread global service disruption affecting Exchange Online, Outlook, Teams, SharePoint, and Copilot. While Microsoft has confirmed this is an infrastructure issue and not a security breach, service health remains intermittent as they restore capacity.
How this affects your business:
- Email & Calendars. You may experience delayed inbound and outbound emails, issues accessing Outlook on web or mobile, and disrupted calendar invites in Teams.
- File Sharing & AI Tools. External sharing in SharePoint and access to Copilot, Planner, and To Do may be unreliable.
- Security & Admin Tools. Some Microsoft Defender and Purview features (such as Safe Links) may operate with limited functionality, and administrative actions in the Microsoft 365 Admin Centre or Intune may be delayed.
- Good News on Queued Mail. Microsoft has extended its email timeout window to 48 hours, meaning delayed messages are being preserved and will deliver as queues clear.
How this affects our support & how to reach us:
- No need to log individual tickets. Because this is an upstream Microsoft infrastructure outage, our engineers are monitoring the situation centrally and no action is required from your team.
- Support Desk Delays. Email-to-ticket creation and email replies from our helpdesk may be delayed.
- Urgent Requests. For critical or time-sensitive issues, please call our support desk directly or use our client support portal rather than sending an email.
We are actively monitoring Microsoft Service Health and will update this notice as full service is restored.
