Adam Johnson Managed Services Director
Adam is the Managed Services Director within Frontline and is responsible for the technical support provided to our Customer base. He is an IT Service Management professional with extensive and time served experience of working within ITIL aligned customer service delivery environments focused on Customer Success. Technically skilled and certified in Microsoft and AppSense technologies as well as ITIL, Prince2 and Six Sigma frameworks. Adam has an established background in IT service delivery and service support with significant practical experience in the implementation and maturing of Service Management capabilities.
Angela Tan Head of Administration
Angela heads up the Administration Team at Frontline, which is always on hand to assist with an urgent helpdesk call or a new product enquiry. With so many licensing and support options available nowadays it can be difficult to keep on top of renewals, and a key task of Angela’s team is to track renewals on clients’ behalf to ensure optimal functionality at all times.
Barry German Director
Barry has been at Frontline since 2002 as Technical Director. His day to day role involves liaising and interacting with both new and existing customers ensuring that Frontline are continuing to meet their ever changing IT needs. With some relationships with his customers stretching back even before Barry joined Frontline he is seen as a trusted advisor.
Bill Milligan Chairman
Bill is Frontline’s Chairman and has been at the helm growing the company from 2 employees in 1991 to nearly 100 employees to this day. As the business has developed over the last two and half decades a number of things have changed but the one remaining constant is Bill’s focus on delivering a quality customer service to both existing and new customers.
Brian McEvilly Operations Director & CISO
With Frontline since 2002, Brian is the company’s CISO ensuring that Frontline and our customers are always one step ahead. His previous roles at Frontline involved looking after managed services and datacentres, where he worked closely with the service delivery and service desk teams to evolve, and improve, the services to customers.
Caine Fearn Managing Director
After spending six years in accountancy practice, Caine joined Frontline in 2007, originally to handle new SAP business which, at the time, was a fairly new product. Since then Caine’s role developed to head up the commercial team responsible for account management, new business sales, pre-sales consultancy, contracts, marketing and lead generation. In 2017 Caine became Frontline’s Managing Director.
David Regan Service Delivery Manager
David is an IT Service Management professional with extensive and time served experience of working in event driven and customer service delivery environments. He is technically skilled and trained, customer focussed, as well as an established background in IT service delivery and service support with significant practical experience in the implementation and maturing of Service Management capabilities.
Gareth Banks Software Developer
Gareth is a self-motivated software engineer with over 15 years’ experience with Microsoft technologies. He enjoys creating innovative and engaging applications across web, desktop and mobile devices. Gareth has a passion for user interface design and data visualisation and looks to pursue the latest trends and technologies to create intuitive but highly usable web applications and software solutions.
Kevin Kuttappa Marketing Manager
Kevin joined Frontline in 2010, initially in lead generation, later specialising in marketing for SAP Business One. He has now moved up to become the company’s Marketing Manager. His varied role includes nurturing prospective customers, supporting the sales effort, managing the lead generation team, maintaining key partner relationships, and keeping customers up-to-date with the latest news and developments at Frontline.
Rebecca German Desktop Support Technician
Rebecca started with Frontline in 2014 as a Desktop Support Technician and has since progressed to a 2nd line role. She is responsible for incidents that are escalated to 2nd line and also for providing support and mentoring to our Desktop Support team. The day to day job is to provide a high level of support to our customers by troubleshooting and diagnosing issues ranging from single users to the entire organisation and then providing a solution for those issues. She is currently working towards her Microsoft MSCA & MCSE Certifications and her end goal is to progress and to be working alongside our 3rd line technician team.
Sean Martin SAP Divisional Manager
Sean is Frontline’s Professional Services Director. He is responsible for all our professional services teams; Project Management, ERP, Technical and Development. His background as an end-user brings a unique perspective to our board. He is solution focused and service driven, providing a vital day-to-day link between Frontline and our customers.
Tony Hilton ERP Services Director
Tony joined Frontline in 2005 and oversaw the SAP Team grow from a handful of consultants to a team of over 35 dedicated employees. He’s an excellent SAP consultant in his own right, and has been a director of Frontline since 2011. He works with the sales team to ensure our presales enagagement and resulting solutions are the best in the UK. Having also run our Project Management Office, this gives our customers and prospects access to a rare combination of skills and advice prior to any commercial commitment.
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