Role: Senior Service Desk Analyst
We’re looking for an experienced Senior Service Desk Analyst to join our growing Managed Services team. This is an excellent opportunity for a technically capable IT professional who enjoys solving complex problems, delivering exceptional customer service, and mentoring others.
In this role, you’ll provide advanced technical support across a broad range of technologies, manage escalated incidents, monitor customer environments, and contribute to infrastructure improvement projects. You’ll work closely with customers, partners, and internal teams to ensure reliable, secure, and high-performing IT services.
What you’ll do:
Resolving escalated technical incidents and service requests.
Monitoring and maintaining server, network, and cloud environments.
What we’re looking for:
You’ll have strong technical troubleshooting skills, excellent communication abilities, and a passion for delivering outstanding customer experiences. You should be comfortable working independently, managing multiple priorities, and collaborating across teams.
- Location: Flexible working available and UK travel required. Must have the right to work in the UK.
Join us to deliver quality results with passion, integrity, and innovation!
Senior Service Desk Analyst
Apply by sending your CV to recruitment@frontline-consultancy.co.uk