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Five things to consider when choosing a SAP Business One support partner

SAP Business One is a comprehensive business management system that covers every aspect of your business – from accounting and financials, purchasing and stock management to sales, manufacturing, service management and even customer relationships. With a single solution that’s easy to use, it drives your organisation forward by automating business processes, streamlining end-to-end operations and delivering a true picture of your entire business.

A leading SAP Business One Support provider can help you make the most of your investment and get more out of your system. Whether it’s the ongoing maintenance, upgrades or support when you need it, there are a number of things to consider when looking for the right partner.

Here are five things to keep in mind as you begin your search:

1. Are there different levels of support available?
We understand that every business has different requirements for their SAP Business One Support, which is why we offer a range of options to best meet those needs:
• Standard
• Enhanced
• Complete

All customers as standard receive full maintenance plans for servers, database backups and health checks. We also hold annual reviews of your utilisation to help identify areas for improvement.

2. What does the SAP Support team look like?
At Frontline we have a team of 25 support consultants, technicians and developers all based in the UK. All our SAP Consultants are fully certified and attend full training at each release. Each account also has a dedicated Account Manager to create long-term partnerships, help you get the best out of SAP B1 and challenge how you use it. Service Delivery Managers can also be assigned to specific projects.

3. How are support tickets raised?
Support tickets can be logged by phone, email or via a dedicated customer portal. All support requests are handled in one central system that allows you to track all tickets, view the progress on each ticket and make comments.

4. Industry accreditations
We are committed to the continuous improvement of our systems, processes and procedures to achieve best practice. We work within key Industry Standards including ISO 27001, ISO 9001 and Information technology infrastructure library (ITIL).

5. Which technology partners do you work with?
We work with leading technology partners to help you get the most out of your SAP Business One experience:
– Advanced available to premise
– Aphix
– Boyum IT
– Codeless
– Excel jamel poster
– Linked orders
– Shop floor data capture

Speak to one of our team to find out more>>> GET IN TOUCH

Looking for a new IT Partner?

Talk to us about your current business needs and future IT goals, so we can help choose the right technology to move your business forwards.