Service Management
SAP® Business One Service Management
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Service ManagementComplete, current information at your fingertips enables delivery of exceptional customer service and support.
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Sample SAP Business One Service Management screen
Click to enlarge
- Sales & Service Integration
Integral CRM supports complete visibility of sales and service throughout the customer lifecycle. You can view every aspect of customers acquisition, retention, and loyalty, an remain in touch wiht the value of each customer to your business. - CRM Service
SAP Business One offers full service management functionality; service contract creation and management, service planning, maintaining customer equipment details, tracking customer interaction, customer support and management of sales opportunities.
Alerts can be set to monitor service levels.
You can view and review service calls by status, by date, by problem type, by priority, by technician or by origin. - Complete Information
The call history for every incident is easily accessed, equipment, service contract details and customer details are maintained to provide fast and easy access. - Queues
Calls can be assigned to an individual technician or maintained in a team view.
Happy to Help -
Wherever You Are
Frontline Consultancy is an accredited Gold channel partner for SAP Business One. We are located close to Wilmslow, which is near to Manchester and Stockport in Cheshire in the North West and we have many customers nationwide.
Links to Functional Areas:
Reporting
Financials
Sales
Service
Purchasing
Stock
Manufacturing
Integral CRM
Office Integration
Crystal Reports
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