Increase productivity with Desktop Support from Frontline

Ensure your staff are able to work efficiently on their desktops through the working day with Frontline’s comprehensive Desktop Support Services.

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Speak to one of our IT experts: 0333 323 2141

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Desktop Support Services

We can act as your outsourced Service Desk, dealing with first level IT questions and resolving user issues.

When your business users experience IT problems you need issues fixing without delay. You need reliable IT support to get your business back up and running as soon as possible. We are passionate about delivering a great service and keeping your business running with our Desktop Support Services.

Minimising Downtime

We understand the impact of downtime to businesses, especially the frustration this causes your staff and that’s why our Desktop Support Services keep you going when you need it.

Downtime is costly to any business, and if your employees can’t access their work then it can have serious ramifications on their ability to deliver services to your clients. Don’t let downtime get in the way of providing a great service to your customers.

We help your staff by supporting their whole desktop environment, Operating System, pre-defined applications, printing, Internet and connectivity issues. We’ll even integrate our support into your starters and leavers process to make sure all the relevant setup and housekeeping is performed there and then.

Experience Return on Integration

  • Free-up your own internal IT resource
  • Increase staff efficiency
  • Fixed monthly costing
  • Increase end user satisfaction

Frontline Desktop Support

We have over two decades of experience in helping support the IT needs of small, medium and large businesses who do not have a dedicated IT resource, are looking to relieve the pressure on their internal IT resource or, have specialist support requirements.

We understand that any downtime is costly and work to strict SLAs to ensure that this is minimised and your staff can remain productive. The Frontline desktop support team can help with anything from straight forward account administration to general trouble-shooting to more complex hardware and software maintenance or installations.

Our dedicated desktop support team are there when you need them most and follow the ITIL framework ensuring a solid understanding of best practice principles.

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Features

  • Different levels of support to suit your business requirements – dedicated resource or holiday cover, out-of-hours or peak time overflow
  • Flexible SLAs to meet your business objectives
  • Comprehensive monthly reporting for better visibility

Benefits

  • Free-up your own internal IT resource to focus on value-added projects
  • Predictable expenditure with fixed monthly costing
  • Minimise business downtime and periods of unproductivity due to IT issues
  • Increase end user satisfaction

Our Infrastructure

We deliver on-premise application integration, hosted services from our own UK datacentre and public cloud services through our software partnerships.

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Proven Methodology

We believe in creating connections. Our connected development methodology delivers connected ERP solutions and cloud services; integrated at all levels of your business and IT.

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