Desktop Support – Do More By Doing Less
As your business grows so do the day to day demands on your in-house IT team. Ensuring your end users remain productive is key to improving business efficiency.
Your internal IT team are often focused on delivering value added projects to the business and could see typical desktop support queries (password resets, locked computer, slow PC, receiving emails on mobile, etc) as a distraction.
Help your in-house IT team do more by taking away their desktop support questions.
When your business users experience IT problems you need issues fixing without delay. You need reliable IT support to get your business back up and running as soon as possible. Frontline can act as your outsourced help desk, dealing with first level IT questions and resolving user issues.
How It Works
Our dedicated desktop support team are there when you need them most and follow the ITIL framework ensuring a solid understanding of best practice principles.
Frontline has over two decades experience in helping support the IT needs of small, medium and large businesses who do not have a dedicated IT resource, are looking to relieve the pressure on their internal IT resource or have specialist support requirements.
We understand that any downtime is costly and work to strict SLAs to ensure that this is minimised and your staff can remain productive. The Frontline desktop support team can help with anything from straight forward account administration to general trouble-shooting to more complex hardware and software maintenance or installations.
- Free-up your own internal IT resource to focus on value-added projects
- Predictable expenditure, fixed monthly costing
- Different levels of support to suit your business requirements – dedicated resource or holiday cover, out-of-hours or peak time overflow
- Flexible SLAs
- Comprehensive monthly reporting
- Minimise downtime
- Increase end user satisfaction and productivity
If you have any questions about the topics discussed in this blog then get in contact with the IT Support team today.