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Senior 3rd Line Infrastructure Engineer

Job ref:
Permanent

Job Background

This role will provide support for both Managed Service customer contracts, Customer Infrastructure Projects and Datacentre Infrastructure tasks.

The candidate will be expected to troubleshoot customer problems and diagnose where issues lie. The primary job function is providing technical support in a fast-paced helpdesk environment.

With a structured training and development program, the 3rd Line Engineer role offers great potential for development and the chance to join an experienced team with a broad technical knowledge base.

This is an excellent opportunity to join a progressive organisation which is entering an exciting phase in its long-term development.

Principal Responsibilities

The role is to provide 3rd line Infrastructure / Server support for customer environments, be it on-premise server estates, or hosted privately or publically.

The candidate will be expected to troubleshoot customer problems and diagnose where issues lie. The primary job function is providing senior technical support in a fast paced Managed Services IT environment.

This role will provide support for both Managed Service customer contracts, Customer Infrastructure Projects and Datacentre Infrastructure tasks.

To be successful in the Senior Infrastructure Engineer you will be required to have significant infrastructure support experience within an ITIL environment, have a high technical ability and experience of 3rd line. Have a proven track record in problem solving and resolving complex issues and experience in researching and developing solutions.

Required Technical Knowledge:

Essential
• Strong understanding of Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policy

• Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, WINS, DNS

• Advanced knowledge of key infrastructure platforms and tools: Active Directory, Exchange 2013, 2016, Microsoft Terminal Services/RDS, VDI, Microsoft Server 2012/2016 (ideally, design & implementation experience)

• Windows Server 2003+R2, 2008+R2, 2012+R2, 2016

• Advanced knowledge of VMware vSphere (ideally, design & implementation experience)
• VMware 5.5/6.0/6.5/6.7
• Microsoft Lync Server 2010
• Server hardware HP
• Back-up and disaster recovery – Veeam / SRM
• SAN Storage (any vendor)
• Office 365 and Exchange Online
• Networking (LAN, WAN, WiFi and firewalls)
Desirable

• Citrix XenApp & Microsoft RDS
• Citrix Implementation and Administration
• IBM Hardware
• Microsoft SQL Server 2008 & 2012
• SQL Admin
• Exposure to networking – routers and switches
• Cloud hosting (Azure, AWS)
• Datacentre hosting
• SAN Designing and Scoping
• Cloud migration experience
• Linux Administration
• Powershell

Personal Skills:
• Excellent communications skills and a professional telephone manner are essential in this customer-focused role.
• Decision making with an analytical mind-set
• Teamwork
• Excellent time management skills
• Self-motivated
• Planning and Organisation
• Genuine enthusiasm for working with technology

Experience:
• High technical ability and experience of 3rd line is essential
• Strong diagnostic skills for system administration, server and network infrastructure
• Experience supporting a VDI environment
• Microsoft server qualifications are essential MCSA/MCITP 2008 and/or MCSA/MCSE 2012.
• Experience of 3nd line support and troubleshooting with live customers
• The applicant must have significant IT experience in a customer focused environment, primarily concentrating in technical support and investigative troubleshooting.
• A proven technical background
• Experience working within an ITIL environment
• Thorough understanding of Information Security best practices

Working Conditions

• This position is based at the Frontline HQ in Handforth, Wilmslow
• Working hours are a weekly shift rotation between 08:00am – 18:00pm to cover key support hours
• You will also be part of an on-call rota

Apply for a job by simply filling in our form or call our HR department on 0333 323 2141.