Service
SAP® Business One Service
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Complete, current information at your fingertips enables delivery of exceptional customer service and support.
Take a closer look...
- Sales & Service Integration
Integral CRM supports complete visibility of sales and service throughout the customer lifecycle. You can view every aspect of customers acquisition, retention, and loyalty, and remain in touch with the value of each customer to your business. - CRM Service
SAP Business One offers full service management functionality; service contract creation and management, service planning, maintaining customer equipment details, tracking customer interaction, customer support and management of sales opportunities. Alerts can be set to monitor service levels. You can view and review service calls by status, by date, by problem type, by priority, by technician or by origin. - Complete Information
The call history for every incident is easily accessed, equipment, service contract details and customer details are maintained to provide fast and easy access. - Queues
Calls can be assigned to an individual technician or maintained in a team view.
Need more from your Service software?
Check out SAP Business One for Service & Maintenance. Frontline work with a few carefully selected SAP approved partners, to bring you SAP Business One for Service & Maintenance. Integrate service and maintenance with project capacity planning enabling you to create flexible and realistic project plans.
Go back to Core Modules page.
Happy to Help Wherever You Are
Frontline Consultancy is an accredited Gold channel partner for SAP Business One. We are located close to Wilmslow, which is near to Manchester and Stockport in Cheshire in the North West and we have many customers nationwide.
Click here to view the SAP Business One overview brochure.
As one of the few SAP gold partners for SAP® Business One, with Frontline you are assured of the highest levels of service and expertise.
Frontline Consultancy is the largest SAP gold partner in the North of England. We deliver outstanding quality and customer service.
Our offices are near Wilmslow in Cheshire - here in the North West.
Testimonials
“After having experienced a poor and unprofessional implementation by another provider, Frontline really proved to be great value for money, extremely knowledgeable about the product and above all very professional in their conduct.”
Garry Medlock
General Manager
CNP Professional
General Manager
CNP Professional
“The flexibility of reporting and user authorisations within the SAP Business One solution has enabled us to tailor the software to our business, rather than tailoring our business to the software.”
Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)
(Director – Scott Brothers Ltd)
“The Frontline project teams help, competence and experience was fundamental for the successful completion of the implementation project.”
Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
“It’s not the case of 'can I do this', it's 'I want to do this' and it’s done very quickly! SAP Business One, an SME ERP no one else can compete with!"
Jon Petrie
(Managing Director – DS Music)
(Managing Director – DS Music)
“SAP B1 would allow us to move onto a perpetual inventory system rather than month end stock counts – allowing us to track costs of batches produced and more accurately track the margin on individual sales.”
Peter Linton
Financial Controller
Metalube Ltd
Financial Controller
Metalube Ltd
“We saw in Frontline a high level of competence and understanding of our requirements even before any decision was made on our part. This gave us tremendous confidence in Frontline.”
Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
"Thanks for excellent support. I would have to say your customer service is equal to that of John Lewis (which I highly regard) it must be the neighbourhood you are in!"
Jennifer Holland
(Office Manager – Apollo Scientific)
(Office Manager – Apollo Scientific)
“The combination of knowledge and availability tipped the balance in favour of Frontline. Price was also competitive and played a significant part in the decision.”
Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
"Frontline are an exceptional dedicated company who have worked really hard to provide us with a solution that fits around our business, within our budget and above our expectation”
Jon Petrie
(Managing Director – DS Music)
(Managing Director – DS Music)
“SAP Business One is now an integral part of our business. As a growing SME it has been an essential part of supporting our confidence in approaching and trading with major national retail chains, purchasing from international suppliers and confidently planning our stocks.”
Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)
(Director – Scott Brothers Ltd)
" SAP Business One has saved us considerable time and money and it continues to be an excellent investment for us "
Vicky Williams
(Senior Sales Executive – Apollo Scientific)
(Senior Sales Executive – Apollo Scientific)
"Frontline are local to us and we were impressed by their professionalism, it was clear they were well resourced and had a lot of experience."
Peter Linton
(Financial Controller – Metalube)
(Financial Controller – Metalube)
"It’s all down to Frontline. SAP Business One is a great ERP solution out of the box, however without Frontline's expertise, attention to detail and dedication we would not be half as satisfied.”
Jon Petrie
(Managing Director – DS Music)
(Managing Director – DS Music)
“Before and during the implementation project, we were very impressed by Frontline employees and in particular the Frontline project team that worked directly with us."
Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
“Without doubt Frontline have proved head and shoulders above anyone else I have dealt with in the industry”
Garry Medlock
General Manager
CNP Professional
General Manager
CNP Professional
"SAP Business One is the most powerful, innovative, efficient and flexible SME ERP system for Retailers on the market. It's exceptionally easy to use and is perfect for a one store operation, with masses of room for growth into multiple stores.”
Jon Petrie
(Managing Director – DS Music)
(Managing Director – DS Music)
"The training that Frontline has carried out over the past couple of weeks has been excellent. It has opened our mind to what SAP can and should be able to do"
Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)
(Director – Scott Brothers Ltd)
"SAP B1 gave us the flexibility to be able to integrate all of our information globally and make it available to anyone who requires it at the touch of a button"
Peter Linton
(Financial Controller – Metalube Ltd)
(Financial Controller – Metalube Ltd)
"We do not class Frontline as 'some company who installed some software for us', we class them as a 'partner', a statement we have never made before.”
Jon Petrie
(Managing Director – DS Music)
(Managing Director – DS Music)
“The implementation team went out of their ways more often than not in helping our company through very difficult periods of the project. I firmly believe we could not have achieved so much without their stern support and availability.”
Cristiano Coppola
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
Head of Commercial Operations
Electrosteel Castings (UK) Ltd
“The excellent planning processes available in SAP B1 has helped us accurately run our entire end to end manufacturing processes. Potential issues are identified and rectified before they have a negative impact on the business.”
Garry Medlock
General Manager
CNP Professional
General Manager
CNP Professional
"We know Frontline will be there when we need them most and really look forward to working with them over the many years ahead!”
Jon Petrie
(Managing Director – DS Music)
(Managing Director – DS Music)
“Since moving to Frontline from our previous partner our use and knowledge of SAP has improved 10 fold”
Duncan Pratt-Thompson
(Director – Scott Brothers Ltd)
(Director – Scott Brothers Ltd)